What We Will Absolutely Not Tolerate...
**Nasty Customers** Rude Customers**Disrespectful Customers Of Any Kind**
They are always welcomed to take their businesses elsewhere!
Finally about our shoes,clothing etc...
We are launching our clothing boutique in May...though the products are temporarily available on www.bestremywigs.com.
We will be selling fierce pieces...hard to find and unique clothing,shoes jewelry and handbags and more
Exchange and Return Policy Guidelines
SHOPPING BESTREMYWIGS ONLINE
What is the Bestremywigs.com pricing policy?
The prices that you see on our website are exclusive to Bestremywigs.com customers and are not reflective of the prices in our retail stores.
What is the online policy?
By accessing, browsing and/or using this website,
you acknowledge that you have read, understand and agree to be bound by these terms and conditions, including our Return and Exchange policy, and you agree to comply with all applicable laws and regulations.
IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT USE OUR WEBSITE.
What is the order processing?
It takes approximately 3 to 4 business days for payments to be cleared.Once the payment is cleared, products are shipped 10 to 14 business days.
When we receive a high volume of orders, there may be
approximately 15 to 30 additional business days to process an order before it is shipped.
We do not provide expedited service.
Sale Items
WE DO NOT OFFER RETURNS OR REFUNDS~ ALL SALES ARE FINAL.
Item Availability
What Items do you carry?
Our brand index lists all the brands we carry in alphabetical order.
SHIPPING AND HANDLING
Shipping POLICY~ SHIPPING COST~AND METHOD
In the event that a shipping address is not included with an order, the order will be shipped to the billing address.
Cost:
Item Price Range
Shipping Costs
$0.00 - $35.00
Free
$35.01 - $79.00
Free
$79.01 - $150.00
$11.95
$150.01 - $200.00
$14.95
$201.01 - $300.00
$17.95
$300.01 - $500.00
$19.95
$500.01 +
$24.95
Our Shipping Methods Are:
United States Postal Service~Ups Ground~
Please note that it may be longer for UPS to make a delivery; we cannot control the package once it leaves Bestremywigs.
UPS does not deliver on federal holidays.
UPS makes 3 attempts to deliver a package, and after the third attempt UPS will call the customer and inform them of their delivery, to prevent any further complications with your delivery: please be sure to give us your most accessible phone number.
In the event of undeliverable packages, the purchaser is responsible for the shipping costs to and from the delivery address and will receive a Web Credit for the returned goods.
We ship all your purchases in gift packages
All items are shipped in a beautifully designed shopping bag/box.
INTERNATIONAL SHIPPING
International shipping costs and method
What is the handling time? 12 to 16 business days
Please note: Bestremywigs.com does not permit the return or exchange of the following items:
* Sale Items Purchased at a Reduced Price. (These items are as is and final sales.)
LACE WIGS,HAIR EXTENSIONS
* Cosmetics
* Perfume
* Undergarments
* Jewelry
Can I return a sale item?
All sale items purchased at a reduced price are a final sale and cannot be returned or exchanged.
Can I cancel my order
No We Do Not Have Cancellation Policy In Order At This Time
Regular Hours:
Monday- Friday 10:00AM- 5:00PM Eastern Time
Our E-Mail:
info@Bestremywigs.com
Facts for Consumers
Ship Dates
By law, a merchant should ship your order within the time stated in its ads or over the phone. If the merchant doesn't promise a time, you can expect it to ship your order within 30 days.
The shipment "clock" begins when the merchant receives a "properly completed order." That includes your name, address and payment (check, money order or authorization to charge an existing credit account - whether the account is debited at that time or not).
If the merchant doesn't promise a shipping time and you are applying for credit to pay for your purchase, the merchant has an additional 20 days (50 days total) to establish the account and ship the merchandise.
Delays
If the merchant is unable to ship within the promised time, it must notify you by mail, telephone, or email, give a revised shipping date and give you the chance to cancel for a full refund or accept the new shipping date. The merchant also must give you some way to exercise the cancellation option for free, for example, by supplying a prepaid reply card or staffing a toll-free telephone number.
If you ignore the option notice, and the delay is 30 days or less, it's assumed that you accept the delay and are willing to wait for the merchandise.
If you do not respond - and the delay is more than 30 days - the order must be canceled by the 30th day of the delay period and a full refund issued promptly.
If the merchant can't meet the revised shipping date, it must notify you again by mail, email or telephone and give you a new shipping date or cancel your order and give you a refund.
The order will be canceled and a refund issued promptly unless you indicate by the revised shipping date that you are willing to wait.
If you do not respond at all to the second notice, it's assumed that you are not willing to wait, and a full refund must be issued promptly.
Refunds
If you authorized a charge to your credit card account, the merchant must credit the account within one billing cycle - not give credit toward another purchase. If you pay by cash, check or money order, the merchant must mail you a refund within seven working days.
Tips for Shopping by Phone, Mail or Online
Consider your experience with the company or its general reputation before you order. If you've never heard of the seller, check on its physical location and reputation with the local Better Business Bureau or the state Attorney General's office.
Ask about the company's refund and return policies, the product's availability and the total cost of your order before you place your order.
Get a shipment date.
Keep records of your order, such as the ad or catalog from which you ordered; the company's name, address and phone number; any shipment representation the company made to you and when it made it; the date of your order; a copy of the order form you sent to the company or, if you're ordering by phone, a list of the items and their stock codes and the order confirmation code; your canceled check or the charge or debit statement showing the charge for your order; and any communications to or from the company.
Track your purchases. When you order online, keep printouts of the web pages with the details of the transaction, including the merchant's return policies, in case you're not satisfied.
Contacts for Resolving Problems
If you have other problems with your purchase, try to resolve your dispute with the company. If that doesn't work, the following resources may be helpful:
State and local consumer protection offices. Contact the offices in your home state and where the company is located.
The Direct Marketing Association (DMA). Write:
DMA Mail Order Action Line
1111 19th Street, N.W., Suite 1100
Washington, D.C. 20036-3603
Postal Inspectors. Call your local post office and ask for the Inspector-in-Charge.
Getting More Information
The FTC works to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop and avoid them.
To file a complaint or get free information on consumer issues, visit ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. Watch a video, How to File a Complaint, at ftc.gov/video to learn more. The FTC enters consumer complaints into the Consumer Sentinel Network, a secure online database and investigative tool used by hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.
